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Privacy Policy

TC Motorhomes Ltd are committed to protecting and respecting your privacy and personal data. This Privacy Policy describes how we will use your personal information and how you can exercise your rights under the General Data Protection Regulation (GDPR).

Data controller and contact information

The data controller is TC Motorhomes Ltd. If you have any questions, comments or requests regarding this Privacy Policy, please feel free to contact us at:

Data Protection Officer
TC Motorhomes Ltd
Sweechbridge Road,
Hillborough,
Herne Bay,
Kent. CT6 6TE

01227 289111
sales@tcmotorhomes.com

Purposes and lawful basis for processing personal data

We may collect, process and use your personal data in the course of supplying vehicles, goods and services to you and to manage our relationship with you, in the following ways:

Processed under the lawful basis of Contract:

  • When you enquire about or purchase a vehicle, goods or services from us, we will collect personal information to enable us to respond to your enquiry and to process and complete your purchase.
  • When you enquire about purchasing a vehicle on finance, we will collect information to enable third parties to provide finance quotes and agreements.
  • We collect personal information from you when you apply for a job with us to enable us to contact you and process your application.

Processed under the lawful basis of Legal Obligation:

  • We collect and process your personal information for producing invoices and accounting purposes which is required to meet HMRC legislation.
  • We collect personal information from employees to enable us to meet employment law obligations.

Processed under the lawful basis of Consent:

  • If you have given consent to receive marketing communications from us, we will collect information concerning your marketing preferences and send you communications based on those preferences.

Who we share your personal data with

We do not share your data with any other third parties except:

  • if you have given your consent.
  • if it is necessary to enable the provision of third party services you have requested (for example to facilitate warranty, insurance or finance quotes or agreements).
  • if we are under a duty to comply with any legal obligation.

Third party recipients of your data

Data processors are third parties who provide elements of our business management services for us, who process or store personal data on our behalf. The categories of these recipients are accounting, marketing, software, and website providers.

We have contracts in place with our data processors to ensure they are looking after your data to GDPR standards, which means they cannot use, share or do anything with your personal data unless we have instructed them to do so.

Retention periods

Unless otherwise listed below, your personal data will be kept for a period of 7 years in order to comply with HMRC requirements.

Personal data processed under consent will be kept for as long as you consent to its processing. We will seek to refresh your consent at appropriate intervals.

Your rights in regard to your personal data

You have a number of rights in regard to your personal data. These include the right to request access to, rectification or erasure of personal data we hold, or restriction of processing concerning your data, or to object to the processing as well as the right of data portability. If you wish to make any such requests please contact us in writing using the contact details at the top of this page.

Right to withdraw consent

Where we have processed your personal data on the lawful basis of consent, you have the right to withdraw this consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Right to complain

If you have any concerns about how we have handled your personal data, please contact us so we may address them.

You also have the right to lodge a complaint with the supervisory authority, the Information Commissioner's Office, about how we manage your data.

Provision of data

In most cases, the provision of your personal data is necessary to enter into a contract with us.

Changes to this policy

We will regularly review this privacy notice and update it where necessary. This policy was last updated in May 2018.

Customer Testimonials

We bought our campervan from TC Motorhomes in May this year, a 2006 two berth Devon conversion. I’m happy to say that the whole experience has been first class. We... Read More

I have been in business for 43 years and have recently retired, in all that time I have encountered a handful of companies that have given good service. I am... Read More

Location: Bexley Heath

“ Michelle From Bexley Heath writes ….” Thank you to Shane and Dave for first class customer service on the purchasing of my first motor home. The time afforded to... Read More

Purchased are first motorhome from TC Motorhomes. A delightful experience from start to finish. The staff Shane & Dave were so helpful and nothing to much of a problem. Everything... Read More

The customer service from T C Motorhomes at Herne Bay in Kent is superb. We had previously owned a small caravan and our knowledge of motorhomes was basic. We undertook... Read More

Why Choose Us?

Buy your next motorhome with confidence from TC Motorhomes. We have the full NCC Approved Workshop Status with full on-site sales and after-sales facilities. All our vehicles are prepared to the highest standards and come fully serviced with cam belts replaced (where applicable), with genuine dealer warranty and new MOT.

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